FREQUENTLY ASKED QUESTIONS

1. Size & Fit

When in doubt about your size, always purchase to your biggest measurement. For example; For a female fit; if your hip is 102cm, but your bust is 89cm, then purchase a size12 to fit the hip and not a size 10.

The fabric has 3% Spandex, which will allow for additional movement and comfort, therefore if your measurements are slightly larger (eg.1cm-1.5cm) than the size chart, the shirt will still fit due to the stretch in the fabric.

Shirt cut is semi-fitted, which is similar to a Retail Fit, not a standard boxy uniform cut. If you fit into your male or female shirt in all dimensions except your neck is slightly larger, still purchase the correct fitting shirt as the collar is worn open. The female shirt does not increase in length from size 20-24. The finished measurement from under collar to hem is 62cm.

The female shirt does not grow in sleeve length from size 20-24. The finished measurement from top of shoulder to cuff edge is 66cm. 

2.  Made to Measure (MTM)

To order a Made to Measure (MTM) Garment please complete the following procedure.

  -  Choose MTM as your size in the product ordering page.

  -  Print out the size chart, complete the details and send the completed form by either Fax or Email to our supplier at;

(03) 9421 2718 or info@newgenapparel.com

  -  Please complete the standard online ordering process otherwise you will not be able to   track your order or

exchange the item if required

 

3.  Order Tracking

You can view the status of your order at any time by clicking on the “ORDERS” tab at the   top of the screen. The order tracking categories are;



Pending;            Order not yet actioned by the warehouse

Processed;        Packed but not yet sent

Completed;       Sent to store

Backordered;    Product out of stock

Cancelled;        Order cancelled

4.  Exchange an Item

To exchange an item please click on the “EXCHANGE” tab at the top of the screen. Locate your   order and complete the details.



Please ensure you send back the item to be exchanged otherwise your new garment(s) will not   be shipped.



Items to be exchanged are to be sent to ;



Newgen Apparel Pty Ltd

198 Mary St

Richmond  Vic  3121

 

5.  Purchase above or outside Allocation

To purchase an item either above or outside of your allocation, you will need to complete the   transaction by paying by either your credit card or through PayPal.









If you need any help please contact our uniform supplier Newgen Apparel Pty Ltd on;



1300  738 134